Repair & Maintenance FAQ's

Q: Do you perform Sprinter Van repair & maintenance?

Q: Do you work on Mercedes Sprinters?

A: Yes, we do! We are certified experts, equipped to handle all service maintenance and repairs for your Mercedes Sprinter Van.

Q: Do I need to book an appointment in advance?

Q: Do I need to book an appointment in advance?

A: To receive the best service experience, an appointment is recommended. For your convenience, we offer after hours drop off and pick up services. Further to this, ask us about our transportation options to make your visit with us as convenient as possible.

Q: Can I supply my own parts?

Q: Can I supply my own parts?

A: It is always in your best interest to allow us to source the parts for your car. Our professional parts sourcing will guarantee good quality parts, no fitment issues, fast turnaround time, and less frustration as well as an excellent warranty program. The benefits to AutoGermany supplied parts include reliability, safety, and convenience.

Q: Can I drop off and/or pick up my vehicle after hours?

Q: Can I drop off and/or pick up my vehicle after hours?

A: Yes! We have an after hours key drop in the back door. Just lock your car and drop the key in the box. You can call, text or email with your information. Once the work is complete, we accept email transfers. We'll make arrangements to secure the key at that time and then we can leave the car outside for you.

Q: What type of service equipment is used?

Q: What type of service equipment is used?

A: AutoGermany has an advanced collection of specialized electronic and mechanical equipment for diagnosis and repair of German automobiles. BMW ISTA, Mercedes Star Diagnose, VW/Audi ODIS along with Autel and Autologic scanners for diagnosis, and specialty tools from Hazet, Klann and other well known German brands.

Q: Do you work on vehicles that are still under manufacturer’s warranty?

Q: Do you work on vehicles that are still under manufacturer’s warranty?

A: Yes, we are authorized mechanics for German brands including BMW, Mercedes-Benz, Audi, Volkswagen, MINI, and Sprinter Vans. We can complete any maintenance or repair services on your vehicle that you’d normally obtain from your dealership. The benefit of working with AutoGermany is our commitment to long-term relationships with our clients where we get to know you and your vehicle.

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